Please see our frequently asked questions below, we have tried to cover as many of the questions we get asked on a day to day basis. Don't worry, if you can't find an answer to your question just give us a call and our team will be glad to help.
EORI stands for “Economic Operators Registration and Identification number”.
Businesses and people wishing to trade must use the EORI number as an identification number in all customs procedures when exchanging information with Customs administrations.
How do I get an EORI number and what is it used for?
To trade within or outside the EU you will need to ensure that your VAT number is EORI registered and can do this via the following website https://www.gov.uk/check-eori-number. should your number not be registered the process is simple and quick via the link https://www.gov.uk/eori . If you're a company not registered for VAT as you trade below the current threshold you will still require an EORI number. Private individuals importing/exporting for commercial gain will also require to register.
Lastly please note if you trade with Northern Ireland you will also require an XI EORI number and this can also be obtained from https://www.gov.uk/eori
Once you have contacted our team, they will review your requirements and forward you a quote by email for the most cost effective solution for your business.
Every client is assigned a dedicated account manager who will then manage all your daily requirements
Absolutely, as we have a large network of couriers we will always find the best deal for your shipping and delivery.
We provide training to all our clients on how to use our system.
Our skilled team process over 500,000 orders every week.
We arrange a convenient time for collection with our clients. When the stock arrives we carry out the processes for checking the stock in to our stock management system.
Our clients provide us with a list of their products with SKU and barcodes. Our team will then create the items and upload them into our stock management portal, which is live 24/7 and updated every 156 seconds.
Our clients inventory is created on our system and then scanned in upon arrival to the warehouse, any damages or shortages are reported to the client if any are missing and have notbeen scanned in and allocated to our live stock management system.
Our daily tasks are automated and generated via our system. If the client has booked in any daily orders they will be picked, packed and shipped the same day.
Important information such as tracking confirmation of order dispatch is automatically pushed back into our stock management systems and any special requirements or other products our account handlers would feedback to our clients.
Stock is checked in upon arrival and can also checked afterwards, whenever the client requests.
We have system and cut off times internally set for all sections and checked by team leaders daily to ensure all targets are met.
Flostream has 45,000 sq ft allowing us to store any product type and a fully automated stock management system allowing us to integrate with all the main e-commerce platforms for a seamless process.
We have no minimum runs for Mailing and we are happy to work with businesses of all sizes.
Our dedicated Account Manager will assess the circulation of your mail and your budget; they then use this information to advise you on the most cost effective solution available.
We are always happy to arrange this upon request.
We use specialist software that is verified against Royal Mail's Postal Address File (or PAF), which is the most reliable and accurate database in the UK.
Flostream is set up with many worldwide postal authorities, courier integrators and direct agents, this allows us to offer untracked, tracked import and export of any item worldwide.
The main difference is that we can integrate direcly with our client's online platform to recieve orders. We also have a dedicated Ecommerce picking and packing team to support our Ecommerce clients and make sure that all orders are sent the same day.
With Flostream there are no limits. No matter how big your business is or how many products you sell online everyday, we are always happy to work with you.